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Frequently Asked Questions

Here is a list of our frequently asked questions. If you still have questions, we are happy to help. Visit our Contact Us page for any additional questions. 

Grooming Vans

Q: What type of insurance do I need for my vehicle if I am a Mobile Pet Groomer?
A:

You will need to get a specialized type of pet grooming insurance that includes commercial auto insurance which will cover your vehicle and mobile pet grooming equipment.



General

Q: Does Hanvey Engineering offer any discounts if I purchase multiple items at the same time?
A:

Absolutely! The more you purchase the more you save is our motto!

Please call our office anytime Monday – Friday, 9:00am-5:00pm EST or email us at info@hairvac.com if you are interested in purchasing multiple items. We always love hearing from you!

Q: Can my order be shipped internationally?
A:

Yes! Hanvey Engineering is proud to be able to serve groomers worldwide. If you would like to place an international order, please call our office anytime Monday – Friday, 9:00am-5:00pm EST or email us at info@hairvac.com.

Q: What kinds of warranties are available?
A:

Hanvey Engineering offers a 1-year warranty on all of our equipment with the exception of the Hanvey LIPSystem, which offers a lifetime warranty. This covers all manufacturer defects and workmanship. For additional details, please call our office anytime Monday – Friday, 9:00am-5:00pm EST.  

Q: Does Hanvey Engineering offer a money back guarantee?
A:

Hanvey Engineering strives to make every customer a happy one, so we proudly offer a 30-day money back guarantee on all Hanvey manufactured equipment. If you receive your new order and have any questions or concerns, please do not hesitate to call us. We are here to serve you anytime you need us!

Q: Does Hanvey Engineering offer a payment plan?
A:

Hanvey Engineering offers an interest-free payment plan on specific grooming equipment like the HairVac, Bathing Beauty, Dryers, and Big Boy Tables. All you pay is a $25.00 fee for the initial set up. Your 50% deposit is due at the time of purchase, and the other half is split into monthly payments. Please call our office anytime Monday – Friday, 9:00am-5:00pm EST for additional information and to get started on one of our Pay Plan accounts. 

NOTE: This does not include Hanvey Grooming Vans. Financing Information for our mobile units can be found on our Van Detail pages or by phone during normal business hours.

Q: I am having an issue with an item I purchased from Hanvey Engineering. What should I do?
A:

If you are experiencing any type of issue with any of our equipment, we strongly advise you to call our facility. We have a very knowledgeable staff that can get you back on track in minutes! If repairs are needed, we can the right info to you so you can get your items up and running as soon as possible.



Hanvey HairVac (single, double, mobile)

Q: How often should I change the filter?
A:

Your filter should only be changed if it is damaged, torn, or has a hole in it. However, this filter should be cleaned daily.

Q: How long will it take for me to get this item?
A:

Hanvey Engineering strives to get your orders out the door as quickly as possible. The typical turnaround for most orders is 24-48 hours.

Q: Can my Hanvey HairVac be shipped internationally?
A:

Hanvey Engineering is proud to be able to serve groomers worldwide. Our equipment is currently being used in many different countries! If you would like to place an international order, please call our office anytime Monday – Friday, 9:00am-5:00pm EST or email us at info@hairvac.com.

Q: How long is the hose?
A:

Your Hanvey HairVac comes with an 8’ hose. A longer hose is available if needed by request. Please call our office anytime Monday – Friday, 9:00am-5:00pm EST if you need to special order any items.

Q: Can I use the Hanvey HairVac in my mobile grooming van?
A:

Yes! Our Hanvey HairVac is designed for use in both mobile and shop formats. If you want to install this in your mobile grooming van, please call our office anytime Monday – Friday, 9:00am-5:00pm EST so that we can make sure you receive the correct setup.

Q: How many groomers can I have on the HairVac II?
A:

The HairVac II will support up to 3 groomers. Please call our office anytime Monday – Friday, 9:00am-5:00pm EST if you are interested in purchasing this unit as a 3-groomer setup.



Hanvey Bathing Beauty

Q: Can the Hanvey Bathing Beauty be used in a 220-volt format?
A:

Yes! The Hanvey Bathing Beauty can be used in a 110-volt format or a 220-volt format. Either format can be ordered online and shipped directly to you.

Q: Can the Hanvey Bathing Beauty be shipped internationally?
A:

Hanvey Engineering is proud to be able to serve groomers worldwide. Our equipment is currently being used in many different countries! If you would like to place an international order, please call our office anytime Monday – Friday, 9:00am-5:00pm EST or email us at info@hairvac.com.

Q: How long will it take for me to get my Hanvey Bathing Beauty?
A:

Hanvey Engineering strives to get your orders out the door as quickly as possible. The typical turnaround for most orders is 24-48 hours.  

Q: What type of shampoo is required for the Hanvey Bathing Beauty?
A:

With the Hanvey Bathing Beauty, you are able to use any shampoo you desire, including medicated shampoos, conditioners, and colognes.                   

Q: Will I need any special plumbing to use the Hanvey Bathing Beauty?
A:

The Hanvey Bathing Beauty requires no plumbing at all! This system sits directly in your tub and requires no special electrical components, plumbing, or training.



Hanvey Dryer (standard, variable)

Q: Can the Hanvey Dryer be shipped internationally?
A:

Hanvey Engineering is proud to be able to serve groomers worldwide. Our equipment is currently being used in many different countries! If you would like to place an international order, please call our office anytime Monday – Friday, 9:00am-5:00pm EST or email us at info@hairvac.com.

Q: How long will it take to get my Hanvey Dryer?
A:

Hanvey Engineering strives to get your orders out the door as quickly as possible.  The typical turnaround for most orders is 24-48 hours.

Q: How often should I change the filter?
A:

Your filter should only be changed if it is damaged, torn, or has a hole in it. However, this filter should be cleaned daily.

Q: Will this Hanvey Dryer be as powerful as my 2-motor dryer?
A:

Our Hanvey Dryer is every bit as powerful as any 2-motor dryer on the market today. You’ll be able to dry even the thickest of dog coats in no time.

Q: Can I adjust the air flow on the Hanvey Dryer?
A:

The Hanvey Dryer is available in 2 formats. Our Variable Speed Dryer offers you the ability to adjust your air flow with the simple turn of the dial, a huge advantage for those little ones.



Hanvey Tables (ADJ, hydraulic, electric, tops)

Q: Can my Hanvey Table be shipped internationally?
A:

Hanvey Engineering is proud to be able to serve groomers worldwide. Our equipment is currently being used in many different countries! If you would like to place an international order, please call our office anytime Monday – Friday, 9:00am-5:00pm EST or email us at info@hairvac.com.

Q: How long will it take for me to get my Hanvey Table?
A:

All of our Hanvey Tables are built to your specifications; therefore, please allow up to 10 business days for all table orders to ship.

Q: Can I simply purchase a Hanvey Table Top from Hanvey Engineering?
A:

Hanvey Engineering is proud to offer the best and most affordable replacement table tops in the industry. Made of 1” cabinet-grade plywood and covered with a marine-grade material that is both slip and water resistant, your Hanvey Table Top is sure to last you many years.

Q: Will your Hanvey Table Top fit my current table base?
A:

Our Hanvey Table Tops are designed to fit most any table base on the market. If you think it may not fit your current table base, please call our office anytime Monday – Friday, 9:00am-5:00pm EST or email us at info@hairvac.com.

Q: How much weight does the Hanvey Big Boy Hydraulic Table hold?
A:

The Hanvey Big Boy Hydraulic Table will hold over 700 lbs. When you have a large dog on this table, you won’t be dealing with any wobble. A sturdy table is a must in this industry.

Q: What kind of maintenance does the Hanvey Big Boy Hydraulic Table require?
A:

The Hanvey Big Boy Hydraulic Table requires little to no maintenance. Over time, you may need to add some hydraulic fluid to your table or grease the joints, but that would be the maximum necessity. Instructions for adding fluid are included with each table.

Q: Is the Hanvey LIPSystem included in the price of the table?
A:

Our Hanvey LIPSystem is not included in the price of a Hanvey Table; however, it can be added to any Hanvey Table or Hanvey Table Top for a discounted price of $199.00.

Q: How much weight does the Hanvey Adjustable Leg Table hold?
A:

The Hanvey Adjustable Leg Table will hold up to 125 lbs.

Q: What material is used on your Hanvey Table Tops?
A:

Our Hanvey Table Tops come with a marine-grade material that is both slip and water resistant, resulting in an effortless cleanup. No more worrying about those little piddlers.



Hanvey LIPSystem (standard, mobile)

Q: Can the Hanvey LIPSystem be shipped internationally?
A:

Hanvey Engineering is proud to be able to serve groomers worldwide. Our equipment is currently being used in many different countries. If you would like to place an international order, please call our office anytime Monday – Friday, 9:00am-5:00pm EST or email us at info@hairvac.com.

Q: How long will it take me to get my Hanvey LIPSystem?
A:

Hanvey Engineering strives to get your orders out the door as quickly as possible. The typical turnaround for most orders is 24-48 hours.

Q: Can I use your Hanvey LIPSystem in my grooming van?
A:

The Hanvey LIPSystem can be used in your mobile grooming van. Please call our facility to order so that we can get you the right specifications.

Q: What is the warranty on the Hanvey LIPSystem?
A:

Hanvey Engineering is proud to offer a lifetime warranty on the Hanvey LIPSystem. This will be the last grooming arm you ever have to buy! We are so confident in the Hanvey LIPSystem's ability that we gave it a lifetime warranty.

Q: How does the Hanvey LIPSystem mount to my table?
A:

The Hanvey LIPSystem comes with a flange kit so that you can mount to any table on the market today. Please call our office anytime Monday – Friday, 9:00am-5:00pm EST for details or email us at info@hairvac.com.

Q: What is included in the purchase of a Hanvey LIPSystem?
A:

The Hanvey LIPSystem comes with 2 sidebars and a top bar in the size you need as well as the kit to mount the bars to your table. Also included are 2 #7 QuickLinks and a 3-piece QuickSafe Loop set.  

Q: Are there any discounts available if I purchase a Hanvey LIPSystem and a Hanvey Table together?
A:

When you purchase any Hanvey Table or Table Top from Hanvey Engineering, you get the Hanvey LIPSystem for a discounted price of $199.00.