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Frequently Asked Questions...

Here is a list of our frequently asked questions. If you still have questions, we are happy to help. Visit our Contact Us page for any additional questions. 

General

Q: Does Hanvey Engineering offer any discounts if I purchase multiple items at the same time?
A:

Absolutely! The more you purchase the more you save is our motto!

Please call our office anytime Monday – Friday, 9:00am-5:00pm EST if you are interested in purchasing multiple items.  We always love hearing from you!

Q: Can my order be shipped internationally?
A:

Yes! Hanvey Engineering is proud to be able to serve groomers worldwide. If you would like to place an international order please call our office anytime Monday – Friday, 9:00am-5:00pm EST or email us at info@hairvac.com.

Q: What is the warranty?
A:

Hanvey Engineering offers a 1 year warranty on all of our equipment with the exception of the Stainless Steel LIPSystem, which offers a lifetime warranty. This covers all manufacturer defects and workmanship. For additional details please call our office anytime Monday – Friday, 9:00am-5:00pm EST.  

Q: Does Hanvey Engineering offer a money back guarantee?
A:

Hanvey Engineering strives to make every customer a happy one. So we proudly offer a 30 day money back guarantee on all Hanvey manufactured equipment. If you receive your new order and have any questions or concerns, please do not hesitate to call us. We are here to serve you anytime you need us!

Q: Does Hanvey Engineering offer a payment plan?
A:

Hanvey Engineering offers an interest free payment plan on all of our equipment. All you pay is a $25.00 fee for the initial set up. Your 50% deposit is due at the time of purchase and the other half is split into monthly payments. Please call our office anytime Monday – Friday, 9:00am-5:00pm EST for additional information and to get started on one of our Pay Plan accounts. 

Q: I am having an issue with an item I purchased from Hanvey Engineering. What should I do?
A:

Although Hanvey Engineering would like to say our equipment never has problems, these are machines after all. If you are experiencing any type of issue with any of our equipment we strongly advise you to call our facility. We have a very knowledgeable staff that most of the time can get you back up and going in minutes! If repairs are needed, we can get you the right info to get your items repaired and back to working for you as soon as possible.



HairVac (single, double, mobile)

Q: How long will my brushes last?
A:

Typically brushes will last about 1 year. This will vary depending on use. Hanvey Engineering has provided a maintenance log on our HairVacs and Dryers to help you keep up with your yearly brush changes. We recommend changing them at least once a year by a reputable vacuum repair facility, or by Hanvey Engineering.

Q: How often should I change the filter?
A:

Your filter should only be changed if it is damaged, torn, or has a hole in it. However, this filter should be cleaned daily.

Q: How long will it take for me to get this item?
A:

Hanvey Engineering strives to get your orders out the door as quickly as possible. Typical turn around for most orders is 24-48 hours.

Q: Can my HairVac be shipped internationally?
A:

Hanvey Engineering is proud to be able to serve groomers worldwide. Our equipment is currently being used in many different countries! If you would like to place an international order please call our office anytime Monday – Friday, 9:00am-5:00pm EST or you may email us at info@hairvac.com.

Q: How long is the hose?
A:

Your HairVac comes with an 8’ hose. A longer hose is available if needed by request. Please call our office anytime Monday – Friday, 9:00am-5:00pm EST if you need to special order any items.

Q: Can I use this HairVac in my mobile grooming van?
A:

Yes! Our HairVac is designed to be used in both mobile and shop format. If you want to install this in your mobile grooming van please call our office anytime Monday – Friday, 9:00am-5:00pm EST so that we can make sure we get you the correct set up.

Q: How many groomers can I have on the HairVac II?
A:

The HairVac II will actually support up to 3 groomers. Please call our office anytime Monday – Friday, 9:00am-5:00pm EST if you are interested in purchasing this unit as a 3 groomer set up.



Bathing Beauty

Q: Can the Bathing Beauty be used in a 220 volt format?
A:

Yes! The Bathing Beauty can be used in either a 110 volt format or a 220 volt format. Either format can be ordered online and shipped directly to you.

Q: Can the Bathing Beauty be shipped internationally?
A:

Hanvey Engineering is proud to be able to serve groomers worldwide. Our equipment is currently being used in many different countries. If you would like to place an international order please call our office anytime Monday – Friday, 9:00am-5:00pm EST or you may email us at info@hairvac.com.

Q: How long will it take for me to get my Bathing Beauty?
A:

Hanvey Engineering strives to get your orders out the door as quickly as possible. Typical turn around for most orders is 24-48 hours.  

Q: What type of shampoo is required for the Bathing Beauty?
A:

With the Bathing Beauty you are able to use any shampoo you desire, even medicated shampoos, conditioners, and colognes.                   

Q: Will I need any special plumbing to use the Bathing Beauty?
A:

The Bathing Beauty requires no plumbing at all! This system sits directly in your tub and requires no special electrical, plumbing, or training.



Hi V Dryer (standard, Vari)

Q: Can the Hi V Dryer be shipped internationally?
A:

Hanvey Engineering is proud to be able to serve groomers worldwide. Our equipment is currently being used in many different countries. If you would like to place an international order please call our office anytime Monday – Friday, 9:00am-5:00pm EST or you may email us at info@hairvac.com.

Q: How long will it take to get my Hi V Dryer?
A:

Hanvey Engineering strives to get your orders out the door as quickly as possible.  Typical turn around for most orders is 24-48 hours.

Q: How long will my brushes last?
A:

Typically brushes will last about 1 year. This will vary depending on use. Hanvey has provided a maintenance log on our HairVacs and Dryers to help you keep up with your yearly brush changes. We recommend changing them at least once a year by a reputable vacuum repair facility, or by Hanvey Engineering.

Q: How often should I change the filter?
A:

Your filter should only be changed if it is damaged, torn, or has a hole in it. However, this filter should be cleaned daily.

Q: Will this Hi V Dryer be as powerful as my 2 motor dryer?
A:

Our Hanvey Engineering Hi V Dryer is every bit as powerful as any 2 motor dryer on the market today. With a 120 CFM rating and an approximate 48,000 FPM rating at 1” from the flat nozzle, you’ll be able to dry even the thickest of dog coats in no time.

Q: Can I adjust the air flow on the Hi V Dryer?
A:

The Hanvey Engineering Hi V Dryer is available in 2 formats. Our Variable Speed Dryer offers you the ability to adjust your air flow with the simple turn of the dial. A huge advantage for those little ones.



Tables (ADJ, hydraulic, electric, tops)

Q: Can my table be shipped internationally?
A:

Hanvey Engineering is proud to be able to serve groomers worldwide. Our equipment is currently being used in many different countries. If you would like to place an international order please call our office anytime Monday – Friday, 9:00am-5:00pm EST 0r you may email us at info@hairvac.com.

Q: How long will it take for me to get my table?
A:

All of our tables are built to your specifications, therefore please allow up to 10 business days for all table orders to ship.

Q: Can I purchase just a table top from Hanvey Engineering?
A:

Hanvey Engineering is proud to offer the best and most affordable replacement table tops in the industry. Made of 1” cabinet grade plywood and covered with a marine grade material that is slip resistant and doesn’t hold moisture, your table top is sure to last you many years.

Q: Will your table top fit my current table base?
A:

Our table tops are designed to fit most any table base on the market. If you think it may not fit your current table base, please call our office anytime Monday – Friday, 9:00am-5:00pm EST or you may email us at info@hairvac.com.

Q: How much weight does your Big Boy Hydraulic table hold?
A:

Our Big Boy Hydraulic table will hold over 700 lbs. This means when you have that huge dog on that table, you won’t be dealing with any wobble. A sturdy table is a must in this industry.

Q: What kind of maintenance is required for the Big Boy Hydraulic table?
A:

The Big Boy Hydraulic Table requires little to no maintenance. Over time you may need to add some hydraulic fluid to your table, or grease the joints but this is about it. Instructions for adding fluid are included with your table.

Q: Is the LIPSystem included in the price of the table?
A:

Our Stainless Steel LIPSystem is not included in the price of the table, however it can be added to any table or table top for a discounted price of $199.00.

Q: How much weight does the Adjustable Leg Table hold?
A:

The Adjustable Leg Table will hold up to 125 lbs.

Q: What material is used on your table tops?
A:

Our table tops come with a marine grade material that is both slip and water resistant. No more worrying about those little piddlers. Our table tops clean with ease.



LIPSystem (standard, mobile)

Q: Can the LIPSystem be shipped internationally?
A:

Hanvey Engineering is proud to be able to serve groomers worldwide. Our equipment is currently being used in many different countries. If you would like to place an international order please call our office anytime Monday – Friday, 9:00am-5:00pm EST or you may email us at info@hairvac.com.

Q: How long will it take me to get my LIPSystem?
A:

Hanvey Engineering strives to get your orders out the door as quickly as possible. Typical turn around for most orders is 24-48 hours.

Q: Can I use your LIPSystem in my grooming van?
A:

The Stainless Steel LIPSystem can be used in your mobile grooming van. Please call our facility to order so that we can get you the right specifications.

Q: What is the warranty on the LIPSystem?
A:

Hanvey Engineering is proud to offer a lifetime warranty on the Stainless Steel LIPSystem. This will be the last grooming arm you ever have to buy because we are so confident in the LIPSystems’ ability that we gave it a lifetime warranty.

Q: How does the LIPSystem mount to my table?
A:

The LIPSystem comes with a flange kit to mount to any table on the market today.  We also offer a Clamp-on kit by request. Please call our office anytime Monday – Friday, 9:00am-5:00pm EST for details or you may email us at info@hairvac.com.

Q: What is included in the purchase of a LIPSystem?
A:

The Stainless Steel LIPSystem comes with the 2 side bars and the top bar in the size you need as well as the kit to mount it to your table. Also included are a set of #7 Quick Links and a 3pc Quick Safe Loop set.  

Q: Does Hanvey Engineering offer any discounts if I purchase a LIPSystem and a table together?
A:

When you purchase any table or table top from Hanvey Engineering, you get the LIPSystem for a discounted price of $199.00.